AF11793-Proservice Advisor | AF Motors – Lexus | Abu Dhabi

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates and leads the rapid development of automobile business in the UAE,while continuing to contribute to Toyota’s worldwide growth. Today Al- Futtaim Motors is synonymous with Toyota and Lexus,which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota,AF Motors also holds exclusive franchises for some of the world’s top automobiloes and automotive products like Hino-Japan’s leading heavy-duty vehicle manufacturer,Toyo & Chen shin/Maxxis tyres,GS & Panasonic batteries and many more.To provide full back-up support to these world-class franchises,AF Motors have an established network of showrooms and service & parts centre throughout the UAE. This is an exciting opportunity for an experienced Proservice Advisor to work at our Lexus workshop in Abu Dhabi. Service Advisors are the first contact in the Workshop for a customer and provide a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence. The main responsibilities of the role will include (but not be limited to): 1. Appointment Preparation & Confirmation. • Ensure to prepare the appointment preparation sheets according to the appointments given. • Ensure the availability of the required parts before confirming the appointment to the customer. • Ensure to call the customer and confirm the appointment one day before N-1. • Ensure to mark the “Appointment Confirmed” on T Card & Appointment preparation sheet. • Ensure to coordinate and convey the appointment confirmation details to the concerned staff. 1. Reception Process. • Greet the customer (World’s warmest Welcome). • Introduce yourself to the customer in the professional manners. • Inquire the customer needs & requirement in case of Walk-In. • Ensure to accompany the customer towards the vehicle for the walk around inspection of the vehicle. • Ensure to have effective communication throughout the walk around inspection. • Ensure to write down the primary & secondary concerns on the T Card while walk around Inspection. • Offer the other sales in effective and professional manners. • Ensure to mention the customer’s concerns on the repair order while printing. • Accompany the customer towards customer lounge in case of customer waiting while service/repair. • Coordinate with Job Controller to dispatch the job to the production department. • Ensure to communicate immediately in case of any additional repair found/job stoppage. • Coordinate with job controller/foreman/parts department for the preparation of additional estimate. • Explain the customer about the additional repair’s estimation. 2. Pre-Delivery Confirmation & Invoicing. • Ensure to conduct the pre-delivery confirmation after completion of production process. • Ensure to record the pre-delivery confirmation on the repair order (back side) before delivery. • Prepare the invoice and ensure that the final invoice value is the same as given to the customer. • Ensure to return the warranty/service booklet in the vehicle before the delivery of the vehicle. • Inform the customer that vehicle is ready for delivery. 3. Delivery Process. • Ensure to explain the work done to the customer. • Ensure to explain the invoice value (Labour, Parts & Consumables). • Accompany the customer towards the cashier for payment/gate pass. • Ensure to accompany the customer to the vehicle for the final walk around inspection and explanation of work done. • Explain the customer that the old parts have been restored in the vehicle as he/she requested. • Ensure to ask the customer about their convenient time for the post service follow up call. 4. Post Service Follow Up. • Ensure to call the customer for post service follow up within 72 hrs after the delivery of vehicle. • Inquire the level of satisfaction about the quality of service given by service centre. • Write down any complaint raise by customer and approach the reception supervisor for the solution. 5. TSM Kodawari Standards. • Ensure that all the T Cards & repair orders are being filled up according to the Kodawari standards. • Ensure to have name badge all the time for the convenience of the customers. Click on link below to Apply Online –