Internship – Human Resources – Al Ain Rotana

We are currently seeking for passionate and dynamic Interns who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
Rotana is committed to nurturing careers. Since its foundation it has offered the opportunity to many students of reputed schools and universities to accomplish their industrial training in one of our properties. The duration of your internship will be minimum 3 months and can last up to 6 months. Our training programmes are comprehensive and support the vision of the company, whilst also being specifically tailored to the development needs of the individual trainee. As an Intern with Rotana you will benefit out of the following:
• Complete a successful training period and gain exposure in a professional work environment

• Contribute towards continuous improvement in customer service standards

• Attend the ‘Hotel Life Program’ and ‘I’m Rotana’ and other programmes relevant to the position and as required

• Complete Project Assignment and meet regularly on a monthly basis with the Employee Development Department

Kitchen – Commis I – Jumeira Rotana

We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Commis I – Butcher you are responsible for the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:
•Support Chef de Partie or Demi Chef de Partie in the daily operation and work

•Work according to the menu specifications by the Chef de Partie

•Keep work area at all times in hygienic conditions according to the rules set by the hotel

•Control food stock and food cost in your section

•Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites

•Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks

•Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques

•Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control

Food & Beverage – Assistant Room Service Manager – Oryx Rotana

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
As an Assistant Room Service Manager you are responsible to achieve the optimum level of guest satisfaction and departmental profitability in an atmosphere of teamwork and high team morale, whereby your role will include key responsibilities such as:
•Supervise service activities in the Room Service aiming for highest possible customer satisfaction and relieve the Room Service Manager during his / her absence

•Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments

•Work towards the successful 24hrs operation and ensure that telephones are always attended

•Maintain a professional and friendly relationship with in-house guest ensuring proper and prompt service to their rooms

•Supervise the daily operation under standards fixed by Hotel Management and Room Service Manager

•Define training needs and propose training programs in co-relation with Room Service Manager and continuously train subordinates to achieve highest level of professionalism

•Ensure correct handling of equipment to minimize breakages and losses.

Engineering – Ken Fix It – Al Salam Rotana

We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As Ken Fix It you are responsible for the general maintenance work on a daily basis and your role will include key responsibilities such as:
•Repair or replace all types of tiles, floor and wall as and when required

•Carry out general repairs to block work walls

•Carry out plaster repair works to walls

•Repair and fix damaged shelving and furniture when necessary

•Carry out general painting works as required

•Carry out general plumbing, repairs and silicon sealant replacement, etc.

•Repair and replace broken windows, doors and locks

•Adhere to Rotana policies and procedures

•Report any severe damages to the attention of your Superiors

Engineering – Ken Fix It – Al Salam Rotana

We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As Ken Fix It you are responsible for the general maintenance work on a daily basis and your role will include key responsibilities such as:
•Repair or replace all types of tiles, floor and wall as and when required

•Carry out general repairs to block work walls

•Carry out plaster repair works to walls

•Repair and fix damaged shelving and furniture when necessary

•Carry out general painting works as required

•Carry out general plumbing, repairs and silicon sealant replacement, etc.

•Repair and replace broken windows, doors and locks

•Adhere to Rotana policies and procedures

•Report any severe damages to the attention of your Superiors

Front Office – Front Desk Agent – Majestic Arjaan by Rotana

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure

•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed

•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests

•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Food & Beverage – Captain – Sharjah Rotana

We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: •Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel •Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests •Practice good customer relations and attend to customer complaints and queries satisfactorily •Ensure the Outlet is set-up for service and supervise for a smooth operation •Direct and supervise the service team to ensure that all duties are performed as per standards •Ensure that all employees have received adequate training to perform their duties •Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available •Ensure minimum wastage, breakage and spoilage •Actively use up selling techniques bye exceeding guest expectations and to increase revenue.

Food & Beverage – Room Service Order Taker – The Boulevard Arjaan by Rotana

We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward. As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as: •Perform tasks as per instructions from the immediate supervisor and as per duty schedule •Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly •Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request •Ensure proper appearance and grooming while on duty •Answer the Room Service telephones, if and when required •Make himself / herself familiar with all relevant issues concerning the Room Service •Report cleanliness and maintenance issues to the immediate supervisor •Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc •Flexible to work in other areas when required by the immediate supervisor •Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.

Kitchen – Chef de Partie – The Boulevard Arjaan by Rotana

We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Chef de Partie you are responsible to take care of the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as: •Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites •Coordinate daily tasks with the Sous Chef or Executive Chef •Follow the instructions and recommendations from the immediate superiors to complete the daily tasks •Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques •Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up and supervising of buffets and special functions •Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control •Consult and check on daily requirements, functions and last minute events •Guide and train the subordinates on a daily basis to ensure high motivation and economical working environment

Finance – Outlet Cashier – Jumeira Rotana

We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an Outlet Cashier you are responsible for cashier’s house fund and its safekeeping, whereby your role will include key responsibilities such as: •Ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet •Ensure that a check is made and recorded in the POS system for any meals consumed by employees or any service offered to guests as complimentary or entertainment •Enter opening and closing check number used in his / her shift in the Night Auditors logbook, ensure that checks are used serially and all the checks are accounted for •Open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger •Prepare cashier’s summary and tally it with Micros (POS) reading at the close of his / her shift •Print and tally transaction list from credit card machines with physical check and Micros reading •Prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.

Internship – Food & Beverage – Media Rotana

We are currently seeking for passionate and dynamic Interns who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. Rotana is committed to nurturing careers. Since its foundation it has offered the opportunity to many students of reputed schools and universities to accomplish their industrial training in one of our properties. The duration of your internship will be minimum 3 months and can last up to 6 months. Our training programmes are comprehensive and support the vision of the company, whilst also being specifically tailored to the development needs of the individual trainee. As an Intern with Rotana you will benefit out of the following: • Complete a successful training period and gain exposure in a professional work environment • Contribute towards continuous improvement in customer service standards • Attend the ‘Hotel Life Program’ and ‘I’m Rotana’ and other programmes relevant to the position and as required • Complete Project Assignment and meet regularly on a monthly basis with the Employee Development Department

Human Resources – Secretary – Towers Rotana

We’re currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Secretary you are responsible to provide a full range of secretarial and administrative support activities to the HR Manager, inclusive of highly confidential and sensitive matters to ensure smooth operation of the Human Resources office whereby your role will include key responsibilities such as: •Organize daily incoming correspondence, make preliminary assessment and handle/respond as appropriate •Manage the Human Resources Manager’s diary and ensure that trace file is checked and actioned on a daily basis •Maintain all employee files and handle telephone calls as per Rotana standard and take messages and prioritize where necessary •Keep calendar constantly updated to facilitate appointment and meeting schedules •Establish and maintain various filing/records/database of business contacts, trace pending items and follow up as appropriate •Arrange for various meetings, take minutes, including board of directors meetings, as well as any management meeting as they arise •Coordinate daily communication and briefing between the Human Resources Manager, Government Relations Officer, etc •Organize business travel arrangements and other duties as assigned

Stewarding – Stewarding Manager – Fujairah Rotana Resort & Spa – Al Aqah Beach

We are currently seeking for young, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service. As a Stewarding Manager you are responsible to enforce the highest possible cleanliness and hygiene standards in all food processing facilities, as well as the operating equipment, whereby your role will include key responsibilities such as: •Responsible for the planning, organization and execution of the quarterly inventory count •Ensure accurate tabulation of all breakage and propose the purchase of all operating equipment •Liaise with the local Health Ministry on all environment issues and keep relevant parties informed •Control quality of washing equipment, chinaware, glassware, flatware and supervise burnishing of silverware, kitchen cleaning and garbage disposal •Choose proper cleaning agents, processes and conduct technical job knowledge training •Assist in the control of Food & Beverage divisional expenses by educating outlets on proper chemical usage, equipment handling, breakage costs and safety issues •Co-ordinate with the Assistant Food & Beverage Manager or Outlet Manager to check their requirements for the day and the next day •Responsible for the orientation of new employees, prepare a utilities induction checklist and arrange on the job training