Front Office – Front Desk Agent – Majestic Arjaan by Rotana

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure

•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed

•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests

•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Food & Beverage – Room Service Order Taker – The Boulevard Arjaan by Rotana

We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward. As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as: •Perform tasks as per instructions from the immediate supervisor and as per duty schedule •Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly •Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request •Ensure proper appearance and grooming while on duty •Answer the Room Service telephones, if and when required •Make himself / herself familiar with all relevant issues concerning the Room Service •Report cleanliness and maintenance issues to the immediate supervisor •Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc •Flexible to work in other areas when required by the immediate supervisor •Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.

Kitchen – Chef de Partie – The Boulevard Arjaan by Rotana

We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Chef de Partie you are responsible to take care of the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as: •Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites •Coordinate daily tasks with the Sous Chef or Executive Chef •Follow the instructions and recommendations from the immediate superiors to complete the daily tasks •Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques •Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up and supervising of buffets and special functions •Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control •Consult and check on daily requirements, functions and last minute events •Guide and train the subordinates on a daily basis to ensure high motivation and economical working environment